New York City, June 23, 2025 – 14th Degree Azimuth Advisory, a boutique GCC advisory firm focusing on AI-First Global Capability Centers for Trade Buyers and Enterprises, today released its GCC report titled “GCCs – Evolution, Technology Adoption and Way Ahead, Thought Leadership Paper covering AI Readiness in Back and Middle Office”, at a function held in New York City. The event was sponsored by Sutherland.
Releasing the report, Yadu Singh, Global Managing Partner, 14th Degree Azimuth Advisory said, “AI proof of concepts are slowly getting into production in back and middle office in GCCs. These PoCs not only face employee resistance, especially among the more tenured global capability centers, but also existing structural and technical challenges like clean and context-specific data, data localization challenges, and ESG pressures such as more stringent GDPR, DPDP act for offshore entities.”
The report provides key insights on
- Efficiency of operations is a clear winner when it comes to business outcomes
- Rising Challenges in Data Privacy, Protection, and Compliance
- Increasing demand for Environmental Social and Governance Reporting
- GCCs at the Core of Cost-Effective Digital Transformation
Talking about how the report benefits enterprises looking at setting up their GCCs, Jay Woldar, Managing Director – Americas, said, “The 14DAA research methodology comprised of both experiential learning of the last 25 years across both providers and GCC owners as well as primary research on AI readiness in back and middle office. Rather than focusing heavily on historical data, we centered our approach on three discontinuities reshaping the ecosystem—AI, Quantum Computing, and the rapid transformation of Digital/Public infrastructure in countries like India. This is not a case of continuous improvement but of disruptive innovation, requiring a fresh perspective for evaluation. Our key objective was to assess the maturity of centers, Leadership, Culture, and Operating Structure. The focus was to assess the management flexibility of the parent company to fully embrace these discontinuities (for example, AI) and the ability of GCC to move toward a more risk-mitigation and business outcome-based innovation-driven approach for the parent.”
Nikhil Anand, Senior Vice President and Global Head for Sutherland Digital Business Services, added:
“At Sutherland, we see Global Capability Centers emerging as pivotal engines of Enterprise innovation and agility. As AI moves from experimentation to enterprise-wide adoption, GCCs that embrace AI and data-driven transformation could potentially be at the forefront of this new wave, driving measurable outcomes —from operational efficiency to accelerated revenue growth and improved customer experience. Reports like this reaffirm the need for a bold shift in how organizations design for scalability, compliance, and impact in a digital-first world.”
The report was also launched in London on June 10th (Backdrop of the London AI Summit), and will be launched in Hamburg on June 24th (Backdrop of India Week)
About 14th Degree Azimuth Advisory
With over 5000 person years of demonstrable impact in the AI readiness benchmarking. This is backed up by market tested design, build and setup of AI-First Global Capability Centers and Captives experience and use cases. Our experts will help you navigate the intricacies including cultural implications of any headwinds that may emerge from AI.
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